Contact
Got a question about Vifly, payments, creators or your account? Send us a message.
Contact VIFLY depending on your needs
VIFLY supports creators, coaches, consultants, freelancers, trainers and digital professionals who want to centralise their online presence, present a clear offering, receive bookings, sell premium content or turn their audience into tangible opportunities.
Creator support
Account, public profile, LinkHub, shop, premium content, subscriptions, payments or configuration of your space.
Professional enquiry
Partnership, visibility, collaboration, demonstration, media enquiry or question relating to the use of VIFLY.
Help before registering
You can ask whether VIFLY is suitable for your creator business: coaching, training, content creation, freelance work or services.
Before sending your message
To receive a more helpful response, please provide your email address, your VIFLY profile (if you have one), the relevant URL, a detailed description of the issue and, if possible, a screenshot. This helps the team to quickly understand whether the enquiry relates to your profile, your LinkHub, your booking system, your shop or a payment.
Frequently asked questions about contacting VIFLY
Can VIFLY help me improve my creator profile?
Yes. You can use Profile Roast to analyse your profile, then contact VIFLY if you’d like to understand how to improve your bio, your offer or your links.
Can I ask for help with LinkHub or Booking?
Yes. Support can help you understand how to organise your links, your public profile, your bookings and your premium content.
Is VIFLY suitable for small creators?
Yes. The aim is precisely to help creators with a small or medium-sized audience make their digital presence clearer and more profitable.
Can we contact VIFLY about a partnership?
Yes. Requests for partnerships, press enquiries, collaborations or professional integrations can be submitted via this page.
How to make an effective request
To help VIFLY support quickly understand your enquiry, please provide the context. Indicate whether you are a creator, fan, customer, partner or visitor. Include the relevant URL, the type of issue encountered, the action you were trying to perform and the expected outcome. A clear enquiry saves time, especially when it relates to a payment, a booking, premium content or a public profile.
Creator account
Please specify whether your enquiry relates to your profile, shop, content, subscriptions or statistics.
Payment or purchase
Please specify the content in question, the email address used and when the issue occurred, without sharing any bank details.
Partnership
Outline your project, your audience, your requirements and the type of collaboration you’re considering with VIFLY.
Why contact VIFLY
You can contact VIFLY to find out how to structure your profile, organise your bio link, present an offer, set up a booking system or sell premium content. The aim is to help creators and freelancers transform their digital presence into a clear, professional and measurable journey.
Examples of enquiries you can send
The contact page can be used to ask a question before creating an account, request help with a creator space, report a technical issue, understand a payment, arrange a partnership or get further details on a VIFLY feature. The more specific your enquiry, the more helpful the response will be.
Creator enquiries
You can ask for help organising your public profile, your LinkHub, your offers, your premium content, your subscriptions or your booking system.
Payment enquiries
You can contact VIFLY if a sale, purchase, premium content, access or booking requires verification or clarification.
Partnership enquiries
You can propose a collaboration, an integration, a media enquiry, a demonstration or a professional project related to the creator economy.
Useful information to include
To speed up processing, please include your email address, the relevant URL, your role, the browser you’re using, a screenshot if necessary and the expected outcome. For example: “I want to add an offer to my shop”, “my booking button isn’t displaying”, “I don’t understand how to access premium content” or “I want to know if VIFLY is suitable for my business”.
Can I contact VIFLY before creating an account?
Yes. You can ask a question about using VIFLY before creating your creator space.
Do I need to send a screenshot?
This isn’t mandatory, but it’s helpful if you’re experiencing a bug, a mobile display issue, a payment problem or a configuration issue.