Refund Policy
This page sets out the general terms and conditions for refunds.
Key information
- Enquiries are dealt with on a case-by-case basis.
- Digital content that is available immediately may be subject to specific terms and conditions.
- Disputes can be reported via your user account or through customer support.
- Vifly reserves the right to refuse any abusive or fraudulent request.
- Processing times depend on the payment method and the banking provider.
Useful pages
Key points to remember about refunds
The refund policy explains the principles applicable to purchases, digital content, premium access, bookings or services offered via VIFLY. It helps you understand in which cases a request may be considered and why the description of offers must be accurate.
- Digital content and premium access may be subject to specific terms and conditions once access has been granted.
- Bookings, services or offerings must be described clearly to minimise misunderstandings.
- If you encounter a problem, please provide the email address used, the offer in question, the date and a detailed description.
Frequently Asked Questions
How do I ask for help with a purchase?
Please contact VIFLY, providing the relevant details: email address, the content or service concerned, the date and a description of the problem.
Are all purchases automatically refundable?
No. The terms and conditions may depend on the nature of the content, the access provided and the context of the request.
Why is it important to describe an offer clearly?
A clear description reduces misunderstandings and helps the buyer make a decision before payment.
This summary is intended to make the page easier to read. It does not replace the full legal text shown above.
If you have any queries regarding an account, a purchase, content, a booking or a creator’s offer, please also use the contact page.